All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Standard Instance Operational
90 days ago
99.94 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
Calls Tab ? Operational
90 days ago
100.0 % uptime
Today
Evaluations Operational
90 days ago
99.65 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Real-Time Operational
90 days ago
100.0 % uptime
Today
Instance Wide Operational
90 days ago
99.99 % uptime
Today
Restricted/US Instance Operational
90 days ago
100.0 % uptime
Today
Instance Wide Operational
90 days ago
100.0 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
Calls Tab Operational
90 days ago
100.0 % uptime
Today
Evaluations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Real-Time Operational
90 days ago
100.0 % uptime
Today
EU Instance Operational
90 days ago
100.0 % uptime
Today
Instance Wide Operational
90 days ago
100.0 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
Calls Tab Operational
90 days ago
100.0 % uptime
Today
Evaluations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Real-Time Operational
90 days ago
100.0 % uptime
Today
System Wide Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 13, 2025

No incidents reported today.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
AQA Data Visibility Issue – Ongoing Investigation & Next Steps
Resolved - This issue has been resolved.
May 2, 22:13 UTC
Monitoring - The issue has been resolved. We are currently monitoring the situation and will provide further updates.
May 2, 17:34 UTC
Investigating - Dear Client,
As of May 1st, 2025, 01:00 GMT, AQA data is not appearing under the Reporting and Evaluation tabs, nor is it being delivered via Snowflake Share or Data Out APIs.

Current Status:

AQA processing is functioning correctly for all interactions and individual interactions—scores are visible on each interaction's detail page. However, the consolidated AQA data is currently not rendering on aggregate views such as Evaluations and Reporting.
Additionally, any recent data extracted through Snowflake Share or Data Out APIs may display null values or missing records for AQA scores.

Next Steps:

Our escalation team is actively investigating this issue and is treating it as a priority. We are targeting a resolution by May 3rd, 2025. Once resolved:
Historical data will be fully restored and visible in the application.
Data extraction jobs will be re-run to ensure completeness in your Snowflake and API-based reporting environments.


We sincerely apologize for the disruption and appreciate your patience. We will continue to keep you updated on our progress.
May 1, 21:12 UTC
May 1, 2025
Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

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