All Systems Operational

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For more information visit our Help Center: https://observehelp.zendesk.com/hc/

Uptime over the past 90 days. View historical uptime.
Standard Instance Operational
90 days ago
99.97 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
Calls Tab ? Operational
90 days ago
99.94 % uptime
Today
Evaluations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.98 % uptime
Today
Real-Time Operational
90 days ago
100.0 % uptime
Today
Instance Wide Operational
90 days ago
99.9 % uptime
Today
Restricted/US Instance Operational
90 days ago
99.99 % uptime
Today
Instance Wide Operational
90 days ago
100.0 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
Calls Tab Operational
90 days ago
100.0 % uptime
Today
Evaluations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.98 % uptime
Today
Real-Time Operational
90 days ago
100.0 % uptime
Today
EU Instance Operational
90 days ago
100.0 % uptime
Today
Instance Wide Operational
90 days ago
100.0 % uptime
Today
Login Page Operational
90 days ago
100.0 % uptime
Today
Calls Tab Operational
90 days ago
100.0 % uptime
Today
Evaluations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Real-Time Operational
90 days ago
100.0 % uptime
Today
System Wide Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
[Standard Instance] Interactions Processing Delays
Resolved - This incident has been resolved.
Oct 30, 18:34 UTC
Monitoring - A fix has been implemented and all the interactions should be available on the dashboard. We continue to monitor the situation and provide updates accordingly.
Oct 30, 17:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 30, 14:47 UTC
Investigating - Hello all,

We are currently investigating an issue where recent interactions are not being processed as expected. As a result, the latest interactions may not appear on the dashboard.

Our team is actively troubleshooting the issue, and processing will resume once the underlying cause is resolved. We will continue to provide updates as we make progress.
Oct 30, 14:04 UTC
Latency Issues on Observe.AI Dashboard
Resolved - This incident has been resolved.
Oct 30, 17:00 UTC
Monitoring - A fix has been implemented, and the service has returned to normal. We will continue to monitor the system closely.
Oct 30, 16:44 UTC
Update - We are continuing to investigate this issue.
Oct 30, 16:32 UTC
Investigating - We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.
Oct 30, 16:31 UTC
Oct 29, 2025
[Reporting Availability] Partial Outage
Resolved - The reporting functionality has remained stable and is back to operating as expected.

Thank you for your patience. If you have any questions or experience any further issues, please contact the Observe.AI Technical Support team via the Help Center.
Oct 29, 16:44 UTC
Monitoring - The scale-up activity has been completed, and performance is looking back to normal. We will monitor for a time to ensure stability before considering this issue resolved.
Oct 29, 15:09 UTC
Update - We will be forcing the reporting platform down so that the available resources can be increased. We expect reporting to be back up in 30 minutes and expect to see the performance begin to improve from there.

We will continue to provide updates as they are available.
Oct 29, 14:27 UTC
Investigating - We are aware of issues accessing reports and the data contained within for those placed on our Standard and Restricted/US Instances.

We have a ticket opened at the highest priority with the upstream group powering this functionality, and we will deliver any updates as soon as we have them.
Oct 29, 14:22 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025
Latency Issues on Observe.AI Dashboard
Resolved - The platform has remained stable after the fix was implemented. Thank you for your patience, and if you have any questions or experience any further issues, please contact Observe.AI Technical Support via the Help Center.
Oct 27, 18:11 UTC
Monitoring - A fix has been implemented and we are monitoring the service.
Oct 27, 16:39 UTC
Investigating - We are currently investigating an issue where you may experience latency when loading certain tabs on the Observe.AI dashboards. Our team is actively working to resolve these issues and restore full functionality.
Oct 27, 16:03 UTC
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

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