Missing Calls - Aug 24th / Aug 25th
Incident Report for observeai
Resolved
Observe.AI Outage: Missing Calls - Aug 24th / Aug 25th

The Missing Calls for Aug 24th / Aug 25th have been resolved. Thank you for your patience while we’ve been working on this. We know the disruption may have been frustrating and we do appreciate you as a customer. If you have any further issues please submit a ticket via our Help Center.

Thank you!

Observe.AI Technical Support
Posted Aug 26, 2021 - 15:18 UTC
Identified
We have identified the underlying cause to be s3 upload lambda triggers. We’ll continue to share updates as we have them.

Thank you for your patience,

Observe.AI Technical Support
Posted Aug 25, 2021 - 20:02 UTC
Update
We are currently investigating reports of missing calls from 08/24 to 08/25. There is no estimated time to resolve as of yet. We’ll continue to share updates as we have them.

Thank you for your patience,

Observe.AI Technical Support
Posted Aug 25, 2021 - 19:00 UTC
Investigating
We are currently investigating this issue.
Posted Aug 25, 2021 - 18:59 UTC
This incident affected: Calls Tab.
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