Call Delays

Incident Report for observeai

Resolved

Observe.AI Outage: Issue Description

The Call Delay have been resolved. Thank you for your patience while we’ve been working on this. We know the disruption may have been frustrating and we do appreciate you as a customer. If you have any further issues please submit a ticket via our Help Center.

Thank you!

Observe.AI Technical Support

Posted Nov 24, 2021 - 16:16 UTC

Identified

We have identified the underlying cause to be of missing calls. We are rolling out a fix in the next 24 hours so there will be delays in processing of 12-14 hours. We’ll continue to share updates as we have them.

Posted Nov 23, 2021 - 19:20 UTC

This incident affected: Calls Tab.