Issues with Dataout API

Incident Report for observeai

Resolved

Dear Client,

We have been monitoring the services and the issue has not re surfaced for over 12 hours now. While the incident is marked as resolved, we will continue to monitor.

Please feel free to contact technical support team via https://help.observe.ai/hc/en-us incase of any other queries.

Thanks and Regards
Observe.Ai Technical Support Team

Posted Mar 21, 2024 - 03:44 UTC

Monitoring

Dear Client,

A fix has been implemented and we are monitoring closely.
In case any of the new job IDs fail, please raise a ticket with the technical support team via https://help.observe.ai/hc/en-us

Appreciate your understanding.

Thanks and Regards
Observe.Ai Technical Support Team

Posted Mar 20, 2024 - 13:38 UTC

Identified

Dear Client,

We are seeing intermittent issues with our data out APIs and the team is working on resolving the same.
Please note that the ingestion and processing of interactions is not impacted and you might see an issue only while extracting data via the data out APIs.

Please feel free to contact technical support team via https://help.observe.ai/hc/en-us incase of any other queries.

Thanks and Regards
Observe.Ai Technical Support Team

Posted Mar 20, 2024 - 11:04 UTC

This incident affected: API.