Talkdesk Call Ingestion Failure

Incident Report for observeai

Resolved

This incident has been resolved.

Posted Aug 21, 2026 - 17:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 21, 2026 - 16:51 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 21, 2026 - 14:50 UTC

Investigating

We are actively investigating a service disruption affecting call and interaction ingestion for Talkdesk integrations. Our engineering team is actively reviewing this and working with the TalkDesk team to identify the root cause..

Posted Aug 21, 2026 - 11:47 UTC

This incident affected: Standard Instance (Calls Tab, Reporting).